Country:
Singapore
Michelle Laborde, RVT, is a seasoned Practice Manager and Registered Veterinary Technician (RVT) with a wealth of experience in small animal general practice, surgery, and emergency/critical care. Currently serving at Mount Pleasant Vet Centre in Singapore, Michelle is dedicated to fostering excellence in patient care and team development.
In her role, Michelle excels at navigating cultural and language barriers to cultivate quality behaviors among associates. She has successfully built and nurtured teams to deliver exceptional service to clients and patients, even under high-stress conditions. Michelle's expertise in streamlining operational workflows has significantly increased efficiency and maximized capacity, particularly during periods of doctor shortage.
Prior to her current position, Michelle held various roles at Banfield Pet Hospital, where she played a pivotal role in team building, associate development, and business management. Her journey at Banfield, from Vet Assistant to Practice Manager, showcases her unwavering commitment to excellence and her ability to drive positive change within organizations.
Michelle's educational background includes an A.A.S. in Veterinary Technology from San Juan College and a B.S. in, Animal Science from North Carolina State University. Her academic achievements are complemented by her practical experience, making her a well-rounded professional in the field of veterinary medicine.
As a dynamic speaker, Michelle brings her expertise in veterinary team leadership, associate development, and operational efficiency to the forefront. With a passion for animal welfare and a dedication to professional growth, she is poised to inspire and educate audiences on the importance of quality care and effective management practices in veterinary settings. Michelle's commitment to the well-being of animals and her extensive experience make her a valuable asset to any discussion or event in the field of veterinary medicine.
Organisation:
Mount Pleasant Vet Centre